Director, Business Development

About the role

Teleperformance is looking for a Director, Business Development to identify, evaluate and operationalize new partnerships. The role acts as the senior commercial owner of the relationships won, growing them into multi-year, multi-service partnerships, building C-level relationships and holding accountability for signings, revenue and gross margin across the full client lifecycle. It suits a results-driven sales leader who manages high-performing, geographically dispersed teams.

Key responsibilities

• Build a pipeline of qualified leads across verticals such as insurance, technology, banking and financial services and digital ads, using cold/warm outreach and social selling.
• Negotiate commercial terms and contracts, close deals and own annual targets for new revenue and gross margin with accurate forecasting.
• Act as a commercial project manager during RFPs and pitches, enforce sales governance and quality standards, and coordinate client visits and presentations.
• Develop account plans, maintain CRM hygiene in Salesforce.com, and balance hunting and farming to expand won logos into additional LOBs, countries, languages and service lines.
• Build C-suite and procurement relationships, co-sell with technology partners, and lead pursuit teams for large deals.
• Ensure a smooth handover to delivery, set governance (QBRs, SLAs/KPIs), monitor margins and renewals, and drive retention.
• First-year objectives include EUR 15M of in-year new revenue, a pipeline 3-4 times the annual signing target, and forecast accuracy within +/-10%.

Required profile

• Bachelor's degree or equivalent experience; MNC experience preferred, with digital transformation exposure a strong plus.
• 7-10 years in business development, consultative selling or account management in verticals such as retail, FMCG, BFSI, healthcare, gaming or tech.
• Track record of closing complex, multi-year BPO, CX or consulting deals and of building C-level relationships.
• Native Spanish and advanced English; Portuguese is a plus; willingness to travel across LATAM and to client headquarters.

Required skills

• Strong command of BPO financial modeling, competitive pricing and business-case development.
• Working knowledge of AI and GenAI, RPA, virtual agents, CCaaS and CRM platforms.
• Understanding of the BPO deal lifecycle and Salesforce.com.