Dispatch/Receptionist

About the role

Join SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties as a Dispatch/Receptionist, the essential link between customers and the service team. In this fast‑paced environment you will coordinate emergency service requests, manage inbound communications, and provide top‑notch customer support.

Key responsibilities

• Answer incoming calls, greet visitors, and direct inquiries to the appropriate team members.
• Enter lead calls and First Notice of Loss (FNOL) referrals into the dispatch system with accuracy.
• Maintain communication with clients, providing status updates and scheduling follow‑up calls.
• Perform administrative duties such as data entry, filing, and general office support.
• Dispatch and track job referrals to operational teams, ensuring timely response.
• Review the Work in Progress board to identify bottlenecks and suggest improvements.
• Coordinate with vendors, suppliers, and internal teams to align production and on‑call schedules.
• Support marketing initiatives by promoting services to potential clients.

Required profile

• High school diploma or equivalent; additional business or communication education is a plus.
• Proven experience in a dispatch or receptionist role, preferably within restoration or service industries.
• Excellent verbal and written communication skills.
• Strong organizational abilities and keen attention to detail.
• Ability to multitask and thrive in a high‑volume environment.
• Reliable, punctual, and customer‑focused with a problem‑solving mindset.

Required skills

• Proficiency with Microsoft Office Suite.
• Experience using dispatch software.

What we offer

• Competitive hourly wage of $18.00.
• 401(k) retirement plan.
• Health, dental, and vision insurance.
• Wellness resources and training & development opportunities.
• Potential for advancement within a trusted industry leader.