E-commerce Account Manager (Enterprise Specialist)

About the role

SellCord is an agency that launches and scales brands exclusively on Walmart Marketplace, working as Walmart-approved partners. Its Account Management team builds client relationships and runs high-impact strategies. As an Enterprise Account Specialist, you will support U.S.-based Account Managers and help drive success for larger, high-value accounts. The position is based in Bogotá or Barranquilla, hybrid, at 40 hours per week.

Key responsibilities

• Support U.S.-based Account Managers in managing day-to-day operations of enterprise client accounts
• Act as primary point of contact for client requests, updates and ongoing communication by email and call
• Lead client meetings, including preparing agendas, presentations and follow-ups
• Prepare performance reports, replenishment analysis and meeting recaps
• Coordinate product launches and ensure timely execution of internal tasks
• Partner with advertising teams to monitor and improve campaign performance
• Track sales data and key performance indicators to identify trends and opportunities
• Keep account documentation and workflows accurate and up to date

Required profile

• 2+ years of experience in a client-facing role; e-commerce, marketing or sales experience preferred
• Experience supporting large or complex accounts is a plus
• Strong written and verbal communication skills in English
• High attention to detail, strong organization, ability to multitask and prioritize in a fast-paced environment

Required skills

• Google Workspace: Gmail, Calendar, Sheets and Docs
• Slack
• Familiarity with project management tools is a plus

What we offer

• A dynamic, supportive team in a fast-growing company
• Opportunities for professional development and career growth
• Competitive compensation depending on experience
• 19 paid days off