Ecommerce Operations Manager

About the role

We are looking for a motivated and detail‑oriented operations professional to join our client’s team in the consumer products sector. The role involves managing daily marketplace operations, handling escalated customer service cases, processing EDI order flows, and running retail fulfillment workflows.

Key responsibilities

• Own daily marketplace operations: orders, refunds, and disputes across Amazon, Walmart, and eBay.
• Manage escalated customer service cases with excellent judgment and impeccable written English.
• Process and troubleshoot EDI order flows, coordinating with providers and partners when issues arise.
• Run retail fulfillment workflows end‑to‑end, including shipping labels, pick reports, and parcel shipments via ShipStation.
• Onboard new retail clients across our platforms.
• Supervise automation output: verify data, catch discrepancies, correct course, and continuously improve processes.
• Act as operational backup across the department when teammates are out.

Required profile

• Minimum 3 years in e‑commerce or marketplace operations (Amazon required; Walmart/eBay a plus).
• Excellent professional English, both written and spoken, for daily communication with U.S. customers and vendors.
• Experience with ticketing systems such as Zendesk and strong customer‑facing decision‑making.
• Working knowledge of EDI and comfort troubleshooting order‑flow issues.
• Organized, self‑directed, and accountable; able to manage processes without constant instruction.

Required skills

• Amazon marketplace
• Walmart marketplace
• eBay marketplace
• EDI
• ShipStation
• Zendesk
• ChannelAdvisor
• Shopify