Employee and Labor Relations Analyst

About the role

Johnson & Johnson is hiring an Employee and Labor Relations (ERLR) Analyst in Bogotá, Colombia, within its HR Employee Relations department. The analyst supports the timely and accurate resolution of ERLR cases across the North America region (U.S. and Canada), handling case triage, investigation support and case management in line with company policies, compliance standards and service level expectations. The role also drives operational excellence through data analytics, automation tools and continuous improvement.

Key responsibilities

• Respond to employee relations inquiries and cases, prioritized by risk and urgency
• Conduct case triage and assess potential policy violations
• Support investigations and ensure timely follow-ups
• Maintain accurate, audit-ready documentation
• Identify process inefficiencies and drive improvements using continuous improvement methodologies
• Develop Power BI dashboards for KPIs such as SLA, lead time and trends, and turn data into business insights
• Design automated workflows with Power Automate and integrate them with ServiceNow, Outlook and SharePoint
• Build stakeholder relationships, guide others and promote self-service and digital tools

Required profile

• Bachelor's degree or equivalent
• 0-2 years of experience in HR, ERLR or a related field
• Advanced English required
• No travel required and no people management responsibility

Required skills

• Power BI (dashboards, DAX, data modeling)
• Power Automate (workflow automation and integrations)
• Power Apps and advanced Excel
• Analytical and data interpretation skills, attention to detail and confidentiality
• Ability to manage multiple priorities and meet SLAs
• Continuous improvement mindset and process optimization experience

Preferred: HR degree or certification, and experience in a shared services, regional or multinational HR environment.