Expert Air Freight Operations (AFR‑OAM)

About the role

The Expert AFR (OAM) will manage air freight operations and customer service processes, ensuring seamless movement of goods while meeting profitability, quality and regulatory standards. You will act as the primary point of contact for customers, delivering accurate shipment information and exceptional service.

Key responsibilities

• Own transport orders, guarantee timely pickups and optimise booking processes.
• Prepare, control and distribute documents in line with export and import regulations.
• Collaborate with internal teams to validate and finalise documentation.
• Assign tasks to supporting functions and monitor their performance.
• Provide customers with shipment status, documentation requirements, incident resolution and pricing quotes.
• Record, track and resolve operational exceptions, proactively updating customers.
• Capture correct costs and revenues, taking full ownership of financial performance.
• Support weekend urgencies or critical situations affecting shipments.

Required profile

• Minimum 1 year experience in air freight forwarding.
• Strong understanding of air regulations, documentation and Incoterms.
• Excellent oral and written English communication.
• Customer‑service mindset with proactive, solution‑oriented attitude.
• Students or professionals in industrial engineering, international business or related fields are welcome.

Required skills

• Microsoft Office suite (Outlook, Teams, Word, Excel).
• Experience with CargoWise Transportation Management System (preferred).
• Knowledge of air freight regulations and Incoterms.