General Manager – Airport Operations (International)

About the role

The General Manager (GM) of Airport Operations – International leads the Customer Service and Airport Operations functions, ensuring an exceptional passenger experience while meeting performance targets. This senior leader drives safety, efficiency, and strategic growth across the station.

Key responsibilities

• Administer and monitor the station budget, develop cost‑saving initiatives, and manage CASM, cost per departure, and crew productivity.
• Represent the station in airport authority meetings and participate in ad‑hoc committees to shape policies and procedures.
• Oversee daily operations, coordinate across departments, and act as Incident/Event Manager during irregular operations.
• Partner with senior leadership on strategy development, implementation plans, and performance monitoring.
• Recruit, coach, and develop crew leaders, ensuring team readiness for non‑routine and emergency events.
• Maintain compliance with local, state, and national safety and security regulations.

Required profile

• High School Diploma or GED.
• At least six (6) years of leadership experience managing a large customer‑service operation.
• Fluent in written and spoken English and the official language of the host country.

Required skills

• Proficiency with Microsoft Office, especially Word and Excel.

What we offer

• Opportunity to shape the customer experience for a leading airline.
• Leadership role with significant strategic impact.