Help Desk Agent – Onsite Bogotá
Unisys · Bogota
Job description
About the role
Provide first‑line support by answering moderately complex questions and handling hardware, software, client and COTS application incidents. Work onsite in Bogotá, following guidelines and using judgment based on experience.
Key responsibilities
- Support hardware, software, client and COTS applications, as well as network and user administration.
- Escalate complex problems to resolver teams or vendors.
- Utilize problem‑solving and analytical skills to resolve challenging incidents.
- Assist L1 agents with day‑to‑day client incidents, requests and queries.
Required profile
- High School Diploma or GED (required).
- Technical certification or Associate Degree may be required.
- 1–2 years of relevant experience.
Required skills
- Hardware support
- Software support
- Network administration
- User administration
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Published 1 week ago
Expires 1 month from now
24 views · 0 interested
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Unisys
Bogota
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