Implementation Consultant (Bilingual English/Spanish)

About the role

An international SaaS company that helps field service and trade businesses organise their operations and grow is looking for a bilingual (English/Spanish) Implementation Consultant to work on site in Medellín, Colombia. The consultant leads onboarding and initial setup for new customers.

Key responsibilities

• Lead onboarding workshops for new customers
• Guide the initial setup: company profile, users, service types and basic job workflows
• Configure forms, layouts and reports
• Support customers through their first 30 days after go-live
• Keep customer records up to date in Salesforce and flag accounts at risk
• Work with the team lead and peers on more complex cases

Required profile

• Advanced spoken and written English and Spanish
• Experience in customer-facing training, onboarding or support
• Confidence leading sessions with customers
• Strong organisational skills and attention to detail
• Comfort following structured processes and knowing when to escalate
• Availability to work on site in Medellín

Nice to have

• Experience with SaaS products or field service management software

What we offer

• Permanent, indefinite-term contract
• A defined career path within the implementation team
• Ongoing learning and product training