Inbound Sales Representative (Remote)

About the role

A U.S.-based healthcare company specializing in audiology, tinnitus management and hearing care is hiring an Inbound Sales Representative through its recruiter, South. The role is remote and full-time, Monday to Friday, and is open to candidates living in Latin America. It is a fast-paced, phone-based position where the representative is the first point of contact for interested potential patients, guiding them to book an appointment with an audiologist.

Key responsibilities

• Respond to new inbound leads within 60 seconds of receiving an inquiry during your shift.
• Connect with potential patients by phone, understand their concerns and guide them to book an appointment with an audiologist.
• Build rapport through friendly, empathetic and professional conversations, and handle objections confidently.
• Follow up with leads by phone and text message to maximize appointments.
• Maintain accurate contact details, notes and lead statuses in GoHighLevel CRM.
• Meet daily targets for response time, conversations, appointments booked and attendance.
• Collaborate with the team so the experience from inquiry to appointment is smooth.

Required profile

• At least 2 years of experience in phone-based sales, inside sales or a similar customer-facing role.
• Strong communication skills and the ability to build trust and rapport over the phone.
• A warm, patient and empathetic approach, especially with older adults or people with health concerns.
• Confidence in handling objections, following up and closing with a clear next step.
• Results-oriented mindset, comfortable with performance metrics and daily targets.
• Quiet, professional home workspace and reliable internet; full-time commitment to the assigned shift.
• Nice to have: healthcare sales experience (audiology, dental, LASIK, medical aesthetics, Medicare), GoHighLevel or other CRM/dialing platform experience, and inbound lead-response experience.

Applications are submitted in English via the application form; a short Loom video presentation is optional but gives priority. AI tools are not allowed during interviews, and contractors may be asked for references later.