Intake and Reception Specialist (Bilingual, Remote)

About the role

Job Duck is looking for a bilingual Intake and Reception Specialist to be the first point of contact for prospective and existing clients. Working remotely on an EST schedule, you will handle inbound daytime calls, guide callers through the intake process and ensure professional, caring interactions.

Key responsibilities

• Answer and manage inbound daytime phone calls, acting as the primary receptionist.
• Gather, document and enter accurate client information into CRM systems (Lawmatics, Clio Manage).
• Schedule appointments and maintain calendars efficiently.
• Maintain positive client relationships and support general administrative tasks.

Required profile

• Native or fluent Spanish speaker with strong English communication skills.
• Experience in administrative or intake workflows, comfortable handling a moderate volume of calls.
• Ability to work independently while collaborating with a remote team.

Required skills

• Lawmatics CRM
• Clio Manage CRM
• Zoom Phone (VoIP)
• Microsoft Office Suite

What we offer

• Monthly compensation between $1,142 and $1,220 USD.
• Paid time off, parental leave and referral bonuses.
• 100% remote, full‑time, long‑term position with professional development opportunities.