Integrated Logistics Senior Operations Specialist

About the role

As a member of the Freight Forwarding team at Kuehne+Nagel, you will coordinate and plan customer shipments, ensuring visibility, status updates, and handling complaints. You will contribute to transporting medicines, toys, and critical machine parts, making everyday moments possible worldwide.

Key responsibilities

• Manage the Operations Specialist function within the Bogota LCC, including direct‑line supervision of Ops Supervisors.
• Execute SOPs and work instructions while maintaining service level agreements for new and existing clients.
• Represent Kuehne+Nagel in meetings, conference calls, service demonstrations, and audits.
• Resolve medium and high‑impact business issues with IT, procurement, quality, and regional/global LCCs.
• Conduct quality audits for general and client‑specific programs, including GxP compliance.
• Identify productivity improvement opportunities using advanced analytical tools for root‑cause analysis.

Required profile

• Bachelor’s degree in International Business or a related field.
• Minimum 5 years of experience in at least one transportation mode (air, sea, or road).
• Experience in 4PL models, operational planning, and customer service is desirable.
• Advanced English language skills.
• Ability to support root‑cause analysis and drive operational improvements.