Manager, LATAM Site IT Delivery Lead

About the role

The Manager, LATAM Site IT Delivery Lead is responsible for end‑to‑end delivery of on‑site and regional technology services across multiple Latin American locations. This role ensures stable, secure, and high‑quality IT operations that support manufacturing, commercial, and corporate functions within the DePuy Synthes business.

Key responsibilities

• Provide overall leadership and accountability for technology service delivery at assigned sites, aligning with global IT standards and local business needs.
• Manage day‑to‑day IT operations, including end‑user services, infrastructure, application support, and site‑specific technology requirements.
• Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.
• Lead incident, problem, and change management activities to minimize business disruption and ensure timely resolution.
• Oversee local and regional vendors and service providers, managing performance, contracts, and service‑level agreements.
• Drive execution of global and regional IT initiatives such as deployments, upgrades, and lifecycle management.
• Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments.
• Lead, coach, and develop site or regional technology team members, fostering a culture of accountability and continuous improvement.

Required profile

• Proven ability to partner closely with business leaders, global IT teams, and vendors.
• Strong leadership experience in managing IT operations and service delivery.
• Experience working in regulated environments, particularly medical device or healthcare sectors.

Required skills