Operational Governance Auditor (Remote)

About the role

Join BairesDev as an Operational Governance Auditor, working remotely to ensure the quality and consistency of post‑sales client interactions. You will analyze calls, meetings, and CRM updates to detect risks, missed opportunities, and deviations from standards.

Key responsibilities

• Audit client‑facing interactions such as calls, meetings, follow‑ups, and documentation for compliance with governance standards.
• Identify, document, and communicate risks, missed opportunities, and process deviations that could affect client satisfaction, delivery stability, or revenue.
• Produce clear, objective audit reports highlighting insights for account managers, delivery teams, and leadership.
• Track audit outcomes, recognize recurring patterns, and support trend analysis and continuous‑improvement initiatives.
• Collaborate with governance leadership and operational teams to clarify findings and assist with corrective actions.

Required profile

• Strong proficiency in Excel or Google Sheets.
• Previous experience in audit roles.
• Experience in post‑sales operations.
• Advanced proficiency in English.

Required skills

• Excel
• Google Sheets

What we offer

• 100% remote work from anywhere.
• Competitive compensation in USD or local currency.
• Provided hardware and software for home office.
• Flexible schedule – create your own working hours.
• Paid parental leave, vacations, and national holidays.
• Multicultural environment with mentorship, promotions, and skill‑development opportunities.