Operations Lead (Remote – Colombia)
Vedic Nutrition · Colombie
Description du poste
About the role
Vedic Nutrition is seeking an Operations Lead to work directly with the founder and build the operational foundation of a fast‑growing telehealth nutrition practice. This fully remote, full‑time position supports patient, provider, and revenue operations while driving continuous process improvement.
Key responsibilities
- Manage patient intake, scheduling, support, and issue escalation to ensure a seamless experience.
- Oversee provider onboarding, credentialing, caseload monitoring, and match patient demand with provider availability.
- Coordinate insurance eligibility, billing, claims, reimbursements and maintain revenue reporting and KPI tracking.
- Identify bottlenecks, create SOPs, and implement automation or AI tools to reduce manual work.
- Collaborate with leadership and engineering to design scalable systems and improve workflows.
- Communicate regularly with patients, providers, internal teams, and external partners via SMS, email, phone, and internal tools.
Required profile
- Hands‑on operations mindset with a focus on problem solving and scaling processes.
- Availability during US Central Time business hours.
- Owner‑like attitude, comfortable taking responsibility for execution and continuous improvement.
- Experience in managing multi‑stakeholder workflows in a remote environment.
Required skills
What we offer
- Compensation $2,000–$2,400 USD per month (based on experience).
- Full‑time, fully remote role with long‑term growth potential.
- Opportunity to shape operations of a rapidly expanding healthcare company.
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Vedic Nutrition
Colombie
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