Operations Specialist for Healthcare Practice Launches

About the role

We are seeking a full‑time Operations Specialist to support a healthcare company that launches and runs insurance‑based practices for nurse practitioners across several US states. The role is fully remote, requires English fluency, and is based in Latin America.

Key responsibilities

• Own the launch checklist for 5–6 new practices each month, including EHR configuration, scheduling templates, patient‑facing links and go‑live readiness.
• Build and maintain practice websites from existing templates, manage updates, and QA every page before publishing.
• Create and verify Google Business Profiles for new practices and keep information current for 50+ existing profiles.
• Serve as the first point of contact for nurse practitioners via email, Slack and phone, ensuring a one‑business‑day response time.
• Collect and forward documentation to the credentialing partner, tracking progress and flagging delays.
• Develop and maintain SOPs, checklists, templates and bulk workflows to improve efficiency.

Required profile

• 2+ years of operations or administrative experience supporting US healthcare practices or startups.
• Professional English proficiency (C1 or above) and comfortable speaking with US clinicians.
• Detail‑oriented, process‑driven and able to work independently from structured checklists.
• Reliable laptop, high‑speed internet with backup, and a quiet workspace for calls.

Required skills

• Website building and maintenance using CMS platforms such as WordPress, Squarespace, Wix or Webflow.
• Managing Google Business Profiles at scale, including verification and review responses.
• Experience with bulk listing tools like BrightLocal or Yext (nice to have).
• Familiarity with HIPAA handling and credentialing systems (CAQH, NPPES, PECOS) is a plus.

What we offer

• Full‑time remote position with US Eastern business hours.
• Salary of $2,000 per month, visible to candidates.