Operations Supervisor

About the role

The Operations Supervisor oversees the performance and effectiveness of the logistics operation, providing direction and support to Team Leads while maintaining visibility into the overall performance of Logistics Coordinators. This role ensures teams consistently meet operational targets, client expectations, quality standards, and service‑level requirements.

Key responsibilities

• Oversee Team Leads and maintain visibility into the performance, productivity, and development of all Logistics Coordinators.
• Monitor operational KPIs, service levels, quality metrics, productivity trends, and overall team performance.
• Hold regular performance reviews and alignment meetings with Team Leads to assess results, identify gaps, and establish improvement plans.
• Ensure Team Leads provide effective coaching, guidance, and accountability to Logistics Coordinators.
• Review team‑level reports and identify recurring shipment issues, workflow inefficiencies, and operational risks.
• Handle escalated shipment issues, service disruptions, client concerns, and performance matters that require higher‑level intervention.
• Develop and implement action plans to improve operational efficiency, service quality, and team productivity.
• Coordinate workload distribution, staffing needs, resource allocation, and coverage across teams.

Required profile

• 3+ years of experience in logistics, transportation, or supply chain operations.
• At least 2 years of experience supervising Team Leads or managing multiple teams, preferably in a logistics environment.
• Strong understanding of logistics workflows, shipment coordination, and operational performance management.
• Proven experience managing KPIs, service levels, productivity, and quality metrics.
• Strong English proficiency, both written and verbal.
• Excellent leadership, analytical, decision‑making, and problem‑solving skills.