Order Management Specialist

About the role

NielsenIQ is looking for an Order Management Specialist in Bogota to help sellers become more efficient, stay focused on winning business and deliver a smooth customer experience after the contract closes. Reporting to the Order Management Team Leader, the role works with Sales, Finance and Customer Success teams to speed opportunities to recognized revenue. The ideal candidate is proactive, deadline-driven, detail-oriented and uses data-driven analysis to remove bottlenecks in late-stage sales cycles.

Key responsibilities

• Manage day-to-day tasks so opportunities move to revenue quickly, including processing orders in the CRM tool, coaching sellers on the gatekeeper checklist and sharing best practices.
• Review opportunities in the gatekeeper queue for accuracy and completeness, ensure smooth handoffs to finance, request client modifications or adjust block/unblock status, and process new material code requests.
• Spot deficiencies in the order-to-invoice cycle, evaluate CRM and Finance platform integration and support training so first-time-right rates approach 100%.
• Work with Finance and Sales to resolve order questions and process orders within service level agreements and without error.
• Ensure compliance with company policies, business rules and revenue recognition principles.
• Manage many requests at once, escalate delays to the leader and build deal-tracking and status reports to flag stale opportunities.
• Identify process improvements and give constructive feedback to cross-functional stakeholders.

Required profile

• 1-2 years of related experience in Sales Operations, Deal Desk or Finance.
• Bachelor's degree required.
• Strategic problem-solving, self-motivation, attention to detail and ability to prioritize.
• Strong relationship-building skills and ability to handle multiple projects on deadline.
• Understanding of the order-to-invoice cycle and its common seller pain points.
• Excellent English writing, verbal and communication skills.
• Prior exposure to SaaS technology and ability to work remotely in a fast-paced environment.

Required skills

• Building or using sales performance reporting in a CRM, Power BI or similar software.
• CRM and Power BI.

What we offer

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program (EAP).