Policy Services Operations Analyst – Bilingual

About the role

Marsh is looking for a bilingual Policy Services Operations Analyst to join its Affinity team. This hybrid position requires at least three days per week in the office and provides high‑volume operational support for quoting, binding, and maintaining insurance policies.

Key responsibilities

• Process account maintenance requests, including address and name changes.
• Prepare quotes for new business, win‑back, and renewal DSP accounts, meeting a 48‑hour turnaround target.
• Bind AL, GL, and WC policies within established 48‑hour turnaround standards.
• Review and dock new business and win‑back applications, creating Velocity shells and setting diary reminders for Account Managers.
• Record completed work, processing time, and volumes in tracker systems while maintaining accurate account notes.
• Manage multiple operational queues efficiently while meeting quality and service expectations.

Required profile

• Experience providing high‑volume operational or back‑office support in an insurance, brokerage, or similar environment.
• Ability to manage multiple queues and prioritize work to consistently meet 48‑hour turnaround expectations.
• Strong attention to detail and accuracy in documentation, tracking, and account note maintenance.

Required skills

• Working knowledge of policy servicing processes (quoting, binding, and account maintenance).

What we offer

• Professional development opportunities and supportive leadership.
• Inclusive culture with a focus on diversity, equity, and flexibility.
• Hybrid work model with at least three days per week onsite.