Project Manager - SaaS Colombia/México

About the role

As a Project Manager for SaaS implementation, you will lead end‑to‑end delivery of complex Sprinklr projects for US enterprise clients, coordinating cross‑functional teams and acting as the primary client liaison.

Key responsibilities

• Manage end‑to‑end delivery of Sprinklr implementation projects, creating detailed project plans aligned with client objectives.
• Coordinate cross‑functional teams including technical consultants, solution architects, implementation managers, and client stakeholders.
• Lead steering committees and executive briefings, communicating status, risks, and mitigation strategies.
• Monitor project health metrics, address risks proactively, and ensure seamless handover to client success teams.
• Contribute to project management frameworks, best practices, and quality standards for the US implementation practice.

Required profile

• Proven experience managing enterprise SaaS implementation projects end to end.
• Ability to translate technical requirements into clear project plans, timelines, and risk mitigation strategies.
• Strong experience coordinating cross‑functional teams and managing client and executive stakeholders.
• Excellent communication skills in English for US client interaction.
• Willingness to travel up to 15% for kickoffs, milestone reviews, and go‑live support.

Required skills

• Sprinklr or similar CXM/social platform experience.
• SaaS implementation expertise.

What we offer

• Flexible schedule, hybrid work, and up to 3 weeks a year remote work from any SAMY office.
• Birthday day off and company holidays on December 24th and 31st.
• Global mobility opportunities, mentorship, parenthood support, and performance‑driven compensation.
• Collaborative, social culture with referral program incentives.