Recepcionista – Agente Integral de Servicios

About the role

The Receptionist – Integrated Services Agent will be the first point of contact for customers at Budget Rent a Car in Colombia. Working on‑site in Rionegro, you will greet guests, manage check‑in and check‑out procedures, and provide clear information about rental options, conditions, and additional services.

Key responsibilities

• Welcome customers and handle the front‑desk reception.
• Process reservations, contracts, and payments accurately.
• Verify customer documentation and ensure compliance with company policies.
• Coordinate vehicle delivery and returns, collaborating with the operations team to guarantee vehicle availability and cleanliness.
• Respond to customer inquiries, resolve issues, and escalate incidents when necessary.
• Maintain accurate records in the rental management system.
• Support basic administrative tasks and uphold a safe, organized front‑office environment.

Required profile

• Strong customer service and communication abilities.
• Basic administrative and organizational skills.
• Problem‑solving and conflict‑resolution capabilities.
• High school diploma or equivalent; hospitality, tourism, or business studies are a plus.
• Prior experience in customer‑facing roles, sales or hospitality is beneficial.
• Availability to work rotating schedules, weekends, and holidays.
• Fluent Spanish; basic English is a strong advantage.

Required skills