Salesforce Service Cloud & Agentforce Developer

About the role

We are looking for an experienced Salesforce Service Cloud & Agentforce Developer to design, develop, and support advanced customer service solutions for nearshore locations in Latin America.

Key responsibilities

• Design, develop, configure and support Salesforce Service Cloud solutions for contact center operations.
• Develop and enhance Agentforce/AI Agents, including topics, instructions, actions, prompts, grounding and integrations.
• Build scalable Apex classes, triggers, batch and queueable Apex, and Lightning Web Components.
• Create and maintain REST and SOAP integrations between Salesforce and enterprise applications.
• Design and maintain various Salesforce Flows (Screen, Record‑Triggered, Scheduled, Autolaunched).
• Configure platform components such as objects, fields, record types, page layouts, validation rules, approval processes, permission sets, profiles, custom metadata and settings.
• Perform administration tasks including user management, security, sharing, case management, queues, Omni‑Channel, reporting and dashboards.
• Implement Service Cloud Voice and contact‑center integrations with providers like Vonage and Amazon Connect.
• Utilize SQL and SOQL for data querying, troubleshooting and analysis.

Required profile

• 6‑8 years of Salesforce development and implementation experience.
• Strong hands‑on expertise in Service Cloud, Agentforce, Apex, Flows and integrations.
• Experience with Service Cloud Voice, Omni‑Channel and Salesforce Data Cloud/Customer 360 is a plus.
• Familiarity with DevOps practices, CI/CD pipelines and integration platforms such as MuleSoft or Spring Boot.
• Salesforce Platform Developer I certification preferred.

Required skills

• Salesforce Service Cloud
• Agentforce
• Apex development
• Lightning Web Components
• Salesforce Flows
• REST and SOAP APIs
• SQL / SOQL
• Service Cloud Voice
• Omni‑Channel
• MuleSoft or Spring Boot (integration platforms)