Senior IT Technologist - Robin Platform

About the role

Medtronic is hiring a Senior IT Technologist for its Robin platform in Bogotá. The role covers the design, development and support of virtual assistant platform technologies, including chat routing middleware and web chat applications. It also acts as an escalation point for complex incidents, performs root cause analysis and works with infrastructure teams on DNS, load balancers and network configurations.

Key responsibilities

• Design, develop and support virtual assistant and conversational AI solutions.
• Build and maintain integrations using REST APIs, WebSockets and enterprise applications.
• Develop, test, debug and document software solutions and platform enhancements.
• Monitor platform performance, availability and reliability.
• Troubleshoot complex technical issues and act as an escalation point for support teams.
• Collaborate with stakeholders, vendors and IT teams to deliver scalable solutions.
• Support deployments, migrations and continuous improvement initiatives.

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related field.
• Fluent English.
• 5 years of experience in software development and application support.
• Experience developing and supporting cloud-based applications and services.
• Experience with API integrations and modern application architectures.
• Experience with Git and CI/CD deployment processes.
• Preferred: experience with Conversational AI, Virtual Assistant or Contact Center technologies, and with Agile environments and cross-functional teams.

Required skills

• Node.js, TypeScript and Docker (2 years of experience)
• Cloud technologies, CI/CD pipelines and monitoring tools
• REST APIs and WebSockets

What we offer

• A competitive salary and a flexible benefits package.
• Eligibility for the Medtronic Incentive Plan (MIP).