Senior Specialist Account Manager – Bilingual
Concentrix · Bogota
Job description
About the role
The Senior Specialist Account Manager is responsible for overseeing complex client accounts, ensuring strong relationships and meeting operational needs. This bilingual role focuses on renewing, expanding, and converting service contracts for the client’s customer base.
Key responsibilities
- Manage end‑to‑end client customer relationships, renewing and expanding service contracts.
- Assess opportunities, propose solutions, and convert customers to new services.
- Resolve escalated issues and ensure customer satisfaction.
- Achieve revenue‑based quotas and meet growth goals.
- Negotiate in tough situations and develop contingency plans.
Required profile
- Strong communication skills in both English and another language.
- Proven experience managing sales territories and meeting monthly quotas.
- Ability to work with multiple partners and decision‑makers at all levels.
Required skills
- Data‑driven decision making to address customer concerns.
- Negotiation and objection handling.
- Risk identification and mitigation.
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Published 8 hours ago
Expires 1 month from now
4 views · 0 interested
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Concentrix
Bogota