Senior Strategic Account Manager

About the role

Signa is a global enterprise SaaS platform that detects and removes illicit online product trade across social media, marketplaces and search engines, protecting consumer goods, pharmaceutical, alcohol and FMCG brands across 10+ countries in the Americas and expanding into India. As Senior Strategic Account Manager you will own a portfolio of Signa's most strategic enterprise clients, lead the relationship up to the C-suite, ensure each brand protection program delivers measurable impact and grow every account. Professional English is mandatory.

Key responsibilities

• Own executive relationships across Legal, Brand Protection, Security and C-suite teams
• Act as the client's main point of contact and escalation path
• Run regular business reviews to report results, agree on priorities and present new capabilities
• Build strategic account plans and meet revenue, retention and expansion targets
• Identify and close growth opportunities: new countries, brands, platforms and services
• Lead proposals, negotiations, renewals and contract amendments
• Translate client needs into clear requirements for Operations, Product, Data and Legal
• Lead onboarding and rollouts in new markets
• Occasionally visit clients in person for key meetings

Required profile

• 3+ years in strategic account management, enterprise customer success or business development in B2B SaaS or a related industry
• Track record of growing enterprise accounts and meeting revenue targets
• Experience engaging stakeholders up to C-suite level
• Strong commercial mindset and confidence negotiating enterprise contracts
• Ability to turn data into business stories and action plans
• Availability for occasional in-person client visits
• Professional English, written and spoken (mandatory)
• Professional Spanish, written and spoken

Nice to have

• Background in brand protection, anti-counterfeiting, IP enforcement or marketplace integrity
• Experience with consumer goods, pharma, alcohol or FMCG clients

What we offer

• Indefinite-term contract and 100% remote work, with occasional client visits
• 18 days of PTO per year, plus the public holidays of your country
• A clear career path in Account Management and Customer Success
• Access to the latest AI tools, plus training and certifications