System Administrator

About the role

We are looking for a System Administrator to ensure smooth operation of IT services, identity management, and application access across the organization. The role involves ticket handling, SSO administration, and change management while delivering high‑quality support.

Key responsibilities

• Monitor, triage, categorize and assign IT support tickets, tracking SLAs and communicating status to users.
• Configure and maintain SSO integrations (SAML, OIDC) and onboard applications to Okta, Azure AD, and Google Workspace.
• Manage user provisioning, de‑provisioning, group‑based access controls and troubleshoot authentication issues.
• Prepare, coordinate and execute infrastructure changes following change‑management procedures, including risk assessments and rollback plans.

Required profile

• 3+ years of experience in system administration or IT support.
• Strong troubleshooting, problem‑solving and communication skills.
• Ability to work independently, manage competing priorities and follow change‑management processes.

Required skills

• SAML, OIDC, SCIM protocols.
• Identity providers: Okta, Azure Active Directory, Google Workspace.
• Ticketing platforms: Jira Service Management, Zendesk, ServiceNow.
• Scripting: Python, PowerShell, Bash.