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This job expired on 28/07/2026. It no longer accepts applications.
Team Lead - Retention & Sales
UnifyCX · Barranquilla
Job description
About the role
UnifyCX is seeking an energetic Team Lead to oversee its Retention & Sales unit in Barranquilla. You will guide a group of representatives, ensuring top‑notch service delivery and driving continuous performance improvement.
Key responsibilities
- Lead, coach, and develop a team of associates to meet performance goals and quality standards.
- Manage and resolve complex or escalated customer inquiries, providing accurate and timely solutions.
- Monitor team performance, delivering feedback, training, and mentoring to foster growth and engagement.
- Collaborate with internal teams such as Quality Assurance, Training, and Process Improvement to enhance service delivery and efficiency.
- Ensure compliance with company policies, procedures, and industry standards.
Required profile
- Minimum of 1+ years of experience in a leadership role within a high‑volume customer service or claims processing environment.
- Proven track record of managing team performance and driving customer satisfaction.
- Strong communication, leadership, and problem‑solving abilities.
Required skills
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UnifyCX
Barranquilla
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