Team Leader

taskus

New

Mid 🇬🇧 English

Job description

About the role

TaskUs is looking for a dynamic Team Leader to mentor, guide, and develop team members in a fast‑moving BPO environment. You will drive performance, implement escalation processes, and help the department build scalable solutions.

Key responsibilities

Provide mentorship, guidance, and career development to team members.
Implement escalation channels according to agreed procedures.
Lead a high‑performing team through transitions, enhancing problem‑solving and analytical capabilities.
Set team goals, track progress, and communicate results.
Identify actionable insights, recommend improvements, and influence team strategy.

Required profile

Bilingual in English and Spanish (minimum B2 proficiency in English).
At least 2 years of people‑management experience in a BPO or call‑center setting.
Strategic thinker with strong analytical and creative problem‑solving skills.
Experience delivering constructive feedback and corrective action plans.
Understanding of customer confidentiality standards and passion for teammate development.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec taskus.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Source : ats:workday

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Published 9 hours ago

Expires 1 month from now

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