Team Leader – Road Freight & Beer, Wine & Spirits Operations

About the role

The Team Leader will oversee multiple operational and support functions within the Global Service Center, focusing on Road Freight, Beer, Wine & Spirits logistics, and Business Support initiatives. The role blends operational leadership, stakeholder management, process optimisation, reporting and project implementation to drive service excellence.

Key responsibilities

• Lead, coach and develop a team of specialists and associates, fostering accountability and continuous improvement.
• Monitor operational performance through KPIs, service levels, productivity, quality standards and stakeholder satisfaction.
• Analyse resource allocation, workload distribution and capacity utilisation to ensure efficiency and scalability.
• Build and maintain strong relationships with business partners, customers and internal stakeholders across regions.
• Identify and implement process optimisation opportunities to reduce complexity and increase productivity.
• Define, document and standardise processes, roles, controls, KPIs and operating procedures.
• Generate insights, dashboards and recommendations from operational data to support decision‑making.
• Support and coordinate projects, transitions, process implementations, testing activities and operational handovers.
• Ensure compliance with internal policies, administrative requirements and quality standards.
• Manage escalations and provide timely resolution for complex operational issues.
• Promote accurate system utilisation, reporting governance and data integrity.

Required profile

• Bachelor’s degree in Industrial Engineering, Business Administration, International Business, Economics, Data Analytics, Logistics or a related field.
• 1‑2 years of experience leading teams in logistics, shared services, operations or business support.
• Proven experience managing KPIs, productivity, quality metrics and resource planning.
• Strong stakeholder management and customer‑oriented mindset.
• Experience with process improvement initiatives and operational transformations.
• Analytical ability to interpret data and translate findings into actionable recommendations.

Required skills

• Advanced proficiency in Microsoft Excel.
• Advanced proficiency in Microsoft Office applications.