Team Manager – English Speaking

About the role

As a Team Manager you will lead a group of agents to ensure operational excellence and deliver an outstanding customer experience. You will work within a dynamic, customer‑centric leadership team that values precision, efficiency and continuous improvement.

Key responsibilities

• Supervise and direct team members, coordinating workflow and assigning staff to meet workload demands.
• Monitor performance metrics, analyze accuracy and timeliness, and implement corrective actions when needed.
• Act as the primary escalation point for the team and liaise with other departments to resolve operational issues.
• Maintain personnel records, manage leave requests and timesheets, and oversee performance evaluations.
• Develop and deliver training programs and ensure effective communication of process updates.

Required profile

• C1 level English proficiency (written and spoken).
• Minimum 1 year of experience managing teams, preferably in a BPO environment.
• Strong communication and leadership abilities.
• Ability to adapt quickly to changing priorities and meet deadlines.
• Proactive mindset with a focus on quality improvement.

Required skills

• No specific technical skills required.

What we offer

• Competitive salary package.
• Opportunity to work in a multicultural environment.
• Learning and development programs.
• Commitment to diversity and inclusive workplace.