Technical Analyst, Workday (Temporary)

About the role

Mondelēz International Digital Services is looking for a specialist in a process, workstream or area within its Global Business Services, Service Operations (Delivery) function. This temporary (fixed term) Technical Analyst role supports service operations in Bogota, ensuring service level agreements and obligations are met and helping to standardize and simplify processes.

Key responsibilities

• Manage support cases, work with the technical team to resolve defects and coordinate with stakeholders to close issues.
• Partner with Key Users, keep communication channels open and reinforce the support model across business units.
• Contribute to project delivery and support testing so implementations are accurate and smooth.
• Onboard Workday security roles together with TA/W&L/PE Super Users and Work & Life Promotion.
• Develop People Services user guides and training materials, run training sessions and build user capability.
• Analyze recurring issues and trends with Key Users and share findings with EE Leads to improve support processes.

Required profile

• Completed university degree.
• Proven experience working with Workday (HCM modules preferred).
• Experience in a shared service organization and in process design, mapping and business requirement gathering.
• Experience training and presenting to groups of people.
• Strong stakeholder management and communication skills, and ability to identify and articulate problems clearly.
• High attention to detail, ability to multitask and manage competing priorities.
• High-level English (written and oral); Portuguese is a plus.

Required skills

• Proficiency in Excel and data management tools.
• Experience with AI tools is a plus.