Technical Support Engineer – Digital Marketing (Remote, Colombia)

About the role

We are looking for a Technical Support Engineer to join a centralized technology support team, providing technical assistance and troubleshooting across enterprise systems and cloud‑based environments. The role focuses on diagnosing and resolving technical issues, supporting users and internal teams, and helping maintain reliable technology operations in a distributed global environment.

Key responsibilities

• Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure.
• Investigate, diagnose, and resolve technical incidents and service requests, including cloud‑based environments.
• Support AWS and/or Azure environments as part of day‑to‑day technical operations.
• Collaborate with internal technology teams to troubleshoot and resolve complex issues and document solutions.

Required profile

• Professional senior experience in technical support, IT support, systems administration, or cloud support.
• Strong troubleshooting and problem‑solving skills with ability to investigate issues across applications, systems, and infrastructure.
• Excellent written and verbal communication skills in English.
• Experience working with ticketing, incident‑management, or IT service‑management processes.

Required skills

• AWS cloud platform.
• Microsoft Azure cloud platform.
• Ticketing and incident‑management systems.
• IT service‑management processes.
• Technical documentation and organizational skills.

What we offer

• 100% remote work – work from any location with a laptop and reliable internet.
• Highly competitive USD compensation.
• Paid time off to support well‑being.
• Autonomous work style focused on results, not clock.
• Opportunities to work with top American companies on high‑impact projects.