Tier 2 Support Engineer – NICE Platform
Sutherland · Bogotá
Job description
About the role
Sutherland is seeking a Tier 2 Support Engineer to work on the NICE platform, providing end‑to‑end issue resolution for global customers. You will collaborate with NICE Support, R&D, and client teams while maintaining high customer satisfaction.
Key responsibilities
- Resolve complex server and database issues for large enterprise software clients.
- Perform detailed troubleshooting, document all service requests, and follow NICE support processes and SLAs.
- Provide regular updates to customers and participate in knowledge‑transfer activities.
- Travel to customer sites when required to resolve product issues or introduce new beta products.
Required profile
- Minimum 2 years of experience supporting global, complex enterprise software.
- Bachelor's degree in Computer Science, Software Engineering or a related technical field.
- Advanced English proficiency (B2 or higher) and ability to work off‑hours, including nights and weekends.
Required skills
- SQL Server administration (backups, restores, recovery models, DBCC, clustering, mirroring, replication).
- Network troubleshooting using various tools.
- Diagnosing database integrity, performance, blocking/deadlocking, log shipping, connectivity, and security issues.
- Monitoring and troubleshooting CPU, memory, I/O, and disk‑space contention on SQL Server.
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Published 20 hours ago
Expires 1 month from now
1 views · 0 interested
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Sutherland
Bogotá