Virtual Assistant – Short‑Term Rental Property Management

About the role

CS Outsource is seeking an experienced Virtual Assistant to manage short‑term rental (STR) properties for US‑based clients. You will work remotely, handling daily operations, guest communication, and coordination of cleaning and maintenance teams.

Key responsibilities

• Manage day‑to‑day operations of STR properties on Airbnb, Vrbo and other booking platforms.
• Handle guest communication, booking inquiries, check‑in/check‑out instructions, complaints and urgent issues.
• Maintain calendars, reservations and listing updates across multiple platforms using Guesty, Hostaway or similar systems.
• Monitor pricing, occupancy and performance metrics to support revenue growth.
• Coordinate cleaning crews, maintenance vendors and property inspections between stays.
• Keep accurate property records, booking details and operational documentation.

Required profile

• Proven experience in STR property management or vacation‑rental operations.
• Hands‑on experience with Airbnb and Vrbo.
• Strong written and verbal English communication skills.
• Ability to work independently in a remote environment and manage multiple time‑sensitive issues.

Required skills

• Airbnb platform
• Vrbo platform
• Guesty property‑management system
• Hostaway property‑management system
• PriceLabs or Beyond Pricing revenue‑management tools