IT Field Service Engineer

About the role

AppGate is seeking an experienced IT Field Service Engineer to deliver high‑quality technical support to its employees. You will work closely with a remote Help Desk team to ensure smooth onboarding, daily operations, and off‑boarding of IT assets.

Key responsibilities

• Provide end‑user support for hardware, software, OS, Office 365, printers, Wi‑Fi and related infrastructure.
• Document and track incidents in the corporate ticketing platform until resolution.
• Manage onboarding and off‑boarding processes, including device provisioning, configuration and secure data erasure.
• Install operating systems, corporate applications and endpoint protection on desktops and laptops.
• Maintain inventory of IT equipment, warranties, peripherals and printers.
• Administer printers, biometric systems and other technological platforms.
• Coordinate preventive and corrective maintenance with vendors and support audit activities.

Required profile

• Technical degree (or student) in Systems Engineering, Computer Science, Electronics, Telematics or related field.
• Minimum 3 years of experience in general IT support across Windows, Windows Server, macOS and Linux.
• Strong knowledge of networking, Office 365 and Active Directory.
• Basic understanding of security, 2FA/MFA solutions and strict cybersecurity procedures.
• Familiarity with ITIL problem management and ticketing systems.
• Fluent English (business language).

Required skills

• Windows & Windows Server
• macOS
• Linux
• Networking
• Office 365
• Active Directory
• 2FA/MFA authentication
• ITIL problem management
• Ticketing platforms

What we offer

• Remote work allowance
• Comprehensive health insurance for individuals and families
• Wellness allowance