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IT Field Service Engineer

AppGate · Bogota

Nuevo Remote
Remote Mid 🇬🇧 English
Windows Windows Server macOS Linux Networking Office 365 Active Directory 2FA/MFA ITIL

Descripcion del puesto

About the role

AppGate is seeking an experienced IT Field Service Engineer to deliver high‑quality technical support to its employees. You will work closely with a remote Help Desk team to ensure smooth onboarding, daily operations, and off‑boarding of IT assets.

Key responsibilities

  • Provide end‑user support for hardware, software, OS, Office 365, printers, Wi‑Fi and related infrastructure.
  • Document and track incidents in the corporate ticketing platform until resolution.
  • Manage onboarding and off‑boarding processes, including device provisioning, configuration and secure data erasure.
  • Install operating systems, corporate applications and endpoint protection on desktops and laptops.
  • Maintain inventory of IT equipment, warranties, peripherals and printers.
  • Administer printers, biometric systems and other technological platforms.
  • Coordinate preventive and corrective maintenance with vendors and support audit activities.

Required profile

  • Technical degree (or student) in Systems Engineering, Computer Science, Electronics, Telematics or related field.
  • Minimum 3 years of experience in general IT support across Windows, Windows Server, macOS and Linux.
  • Strong knowledge of networking, Office 365 and Active Directory.
  • Basic understanding of security, 2FA/MFA solutions and strict cybersecurity procedures.
  • Familiarity with ITIL problem management and ticketing systems.
  • Fluent English (business language).

Required skills

  • Windows & Windows Server
  • macOS
  • Linux
  • Networking
  • Office 365
  • Active Directory
  • 2FA/MFA authentication
  • ITIL problem management
  • Ticketing platforms

What we offer

  • Remote work allowance
  • Comprehensive health insurance for individuals and families
  • Wellness allowance

Questions fréquentes

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Publicado hace 3 horas

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AppGate

Bogota