Quality Analyst

About the role

TaskUs is seeking a Quality Analyst to join its Medellín team. You will design and execute comprehensive test plans to ensure that digital services meet functional, performance, reliability, and compatibility standards. The role supports a fast‑growing technology client base across sectors such as e‑commerce, gaming, and FinTech.

Key responsibilities

• Audit calls, interactions, and transactions for assigned agents.
• Coach agents to improve performance and report daily, weekly, and monthly metrics.
• Provide audit data for briefings and training needs.
• Partner with team leads to run meetings focused on metric improvement.
• Participate in strategic projects for the campaign or line of business.
• Identify, isolate, and report defects; verify fixes.
• Suggest process and system improvements based on customer feedback.
• Drive quality initiatives, contests, and campaigns.

Required profile

• Bilingual in English and Spanish with at least B2 proficiency in English.
• Minimum two years of college education (BS or BA preferred).
• At least one year of experience as a Quality Analyst or in a similar quality‑assurance role.

Required skills

What we offer

• Competitive industry salaries.
• Comprehensive benefits package.
• People‑First culture with dedicated Total Rewards, Wellness, HR, and Diversity departments.
• Opportunities for internal mobility and professional growth.