Customer Care Associate

About the role

Iron Mountain is looking for a bilingual Customer Care Associate to join its Customer Care team in Bogotá. You will act as a bridge between clients and the company, turning service inquiries into smooth experiences while supporting digital adoption.

Key responsibilities

• Manage and resolve customer cases using Salesforce CRM Service Cloud.
• Handle account closure and escalated issues with urgency.
• Remote‑coach clients on digital interaction tools.
• Collaborate with operations and business units to deliver end‑to‑end service.

Required profile

• Minimum 1 year of experience in customer service, call centre, or client‑care operations.
• Advanced English proficiency (C1) and a bachelor’s degree.
• Strong analytical abilities and excellent written communication.
• Ability to thrive in a fast‑paced, changing environment.

Required skills

• Proficiency with Salesforce CRM Service Cloud.

What we offer

• Competitive compensation and benefits aligned with experience.
• Hybrid work model (remote with occasional office visits) and dedicated shuttle service.
• Technology package for remote and office work.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and career growth.