Customer Service Representative
Naur Talent · Cali
Descripcion del puesto
About the role
We are seeking a Customer Service Representative to deliver exceptional support to healthcare members and providers in Cali. The role is fully onsite and requires handling a high volume of calls while maintaining accurate documentation.
Key responsibilities
- Handle high‑volume inbound and outbound customer calls.
- Research and resolve inquiries, access issues, billing questions, and claims‑related concerns.
- Conduct follow‑up calls with healthcare members and providers.
- Document interactions accurately in company systems.
- Support provider relations, account management, and operational activities.
Required profile
- Minimum 1.5 years experience handling phone calls and email tickets.
- Advanced English (C1) – mandatory.
- Strong communication, problem‑solving and organizational skills.
- Proficiency with computer systems and standard office software.
- Ability to work independently and collaboratively on‑site.
- Healthcare or insurance experience is a plus.
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Publicado hace 8 horas
Expira en 1 mes
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Naur Talent
Cali