Front Desk Associate

About the role

WeWork provides flexible workspace solutions in more than 37 countries. As a Front Desk Associate, you will be the heart and face of the hospitality team, the main point of contact for members and guests. You report to one of WeWork's locations on weekdays only to support the Community Management team; Enterprise locations may have different holidays, systems and property management responsibilities than Classic locations.

Key responsibilities

• Greet members and guests warmly, learn their names and address their needs, and register and check in visiting guests according to guest policy.
• Cover the front desk during business hours at the Community Bar and act as the on-site point of contact.
• Provide orientation to first-time visitors and handle issuing and collecting keys.
• Keep the front desk clean and organized, notify members of food deliveries and packages, and record member notes in WeWork systems.
• Explain WeWork policies and procedures, recommend local services, and identify opportunities to celebrate member milestones.
• Handle mail and packages (receiving, processing, sorting, organizing), monitor the building and adjust it as needed (e.g., cleaning, restocking amenities).
• Respond promptly to emergencies and incidents, escalating and recording them as needed.

Required profile

• People-oriented, with strong interpersonal skills and comfort as the face of the brand.
• Ability to multitask while prioritizing the member experience and to work well in a team.
• Preferred: hospitality, retail or customer service background; secondary school certificate preferred but not required.
• Integrity, dependability, accountability, work ethic and compassion.

Required skills

• Strong verbal and written communication skills.
• Proficiency with basic computer skills.