Manager, Scaled Contract Management

About the role

HubSpot is looking for an experienced leader to join its Scaled Contract Management team, which helps customers served by the Scaled Customer Success Team handle billing, contract and renewal inquiries. As Manager, you will hire, train, coach and manage a team of Contract Managers in a fast-paced, rapidly changing environment.

Key responsibilities

• Lead a team of Contract Managers who oversee and process contract and billing questions for a high volume of customers
• Manage day-to-day operations, goal setting, career development, performance management and team member growth
• Build strong working relationships with other managers, directors and executives across the business
• Identify areas for innovation and improvement and drive collaborative improvements within existing playbooks
• Analyze customer and performance data to make informed decisions about operational and procedural changes
• Coach and develop team members so they can achieve their metrics and career goals
• Drive efficiency in a constantly changing environment where unique solutions are desired

Required profile

• 2-5 years of management experience, ideally with renewals teams
• Clear history of coaching and developing individual contributors
• Strong passion for helping customers succeed and grow
• Ability to resolve customer escalations and communicate clearly in small and large groups
• Intellectual curiosity, resourcefulness and personal responsibility for team goals

Required skills

• Strong analytical skills to identify team trends and patterns
• Familiarity with the interaction between contracts, terms of service and legal requirements
• Clear, articulate communication and negotiation skills
• Organizational skills and attention to detail with a track record of driving efficiencies