Sales and Customer Care – Andean Region

About the role

Support commercial growth through data‑driven insights, customer support and operational excellence while partnering with sales teams across a dynamic business environment.

Key responsibilities

• Provide analytical support to sales teams via reporting, KPI tracking and business performance insights.
• Prepare presentations, reports and dashboards for commercial reviews and decision‑making.
• Monitor pipeline performance, identify risks and opportunities, and suggest improvements.
• Manage customer requests, documentation, certifications and commercial information.
• Coordinate product sample requests and ensure timely delivery.
• Maintain customer platforms, databases and commercial records.
• Support vendor management, purchase requisitions and administrative coordination.
• Assist with travel arrangements, expense processes and internal business support.
• Act as a liaison between Sales, Finance, Supply Chain and other stakeholders.

Required profile

• Bachelor’s degree in Business Administration, International Business, Industrial Engineering, Economics, Marketing or related field.
• 1–3 years of experience in sales support, customer service, commercial operations or business analytics (recent graduates with relevant internships considered).
• Strong analytical mindset with ability to turn data into actionable insights.
• Advanced Excel skills and proficiency in Microsoft Office applications.
• Experience preparing reports, dashboards, presentations and KPI analyses.
• Excellent communication and stakeholder‑management abilities.
• Intermediate to advanced English proficiency, written and verbal.
• High attention to detail and commitment to exceptional customer service.

Required skills

• Advanced Excel
• Microsoft Office applications
• SAP (experience preferred)
• Power BI or other business‑intelligence/reporting tools

What we offer

• Hybrid work model and flexible environment.
• Opportunity to work within a global, multicultural organization.
• Exposure to commercial strategy, analytics and cross‑functional processes.
• Learning and development programmes to accelerate career growth.
• Dynamic, collaborative work environment with regional visibility.
• Potential long‑term career within a leading global company.