Talent Match Specialist (Matchmaker)

About the role

The Matchmaker is responsible for strategically aligning SYNC's existing talent with its clientele. The role sits between Sales, Recruiting and Operations: it evaluates internal talent, recommends the best-fit specialist for each client and helps present candidates. It requires strong judgment, excellent people-reading skills and the ability to make high-impact decisions that affect client satisfaction and retention.

Key responsibilities

• Analyze client needs using data from the sales cycle and public information, and turn complex data into clear talent requirements.
• Maintain a deep understanding of the active talent roster, analyzing each specialist's strengths, communication style, work approach, education and work history.
• Recommend the best-fit specialist for each client using proprietary tools, evaluating compatibility on skills, personality, communication style and workflow alignment.
• Present candidates to clients, guide conversations toward clarity and alignment, spot potential mismatches early and help hand off successful matches to Operations Team Leaders.

Required profile

• C1 level or higher English (speaking, reading and writing).
• 5+ years of experience in talent acquisition, human resources or recruiting.
• Ability to evaluate people beyond technical skills, and experience working directly with clients in decision-making.
• Excellent judgment, strong interpersonal intelligence and communication skills, and a highly organized, detail-oriented approach.
• Experience with U.S.-based clients is a plus.

Schedule and contract

• Full time, exclusive to SYNC under a Contractor Agreement, with a minimum of 40 hours per week Monday to Friday.
• Typical schedule 9:00 AM - 6:00 PM (8:00 AM - 5:00 PM COT), with a one-hour lunch break.