Customer Success Manager – Odoo

About the role

As a Customer Success Manager at Captivea, you will ensure the long‑term success and satisfaction of clients after they go live on Odoo. You will own post‑implementation relationships, drive renewals, coordinate support, and identify expansion opportunities across the Americas.

Key responsibilities

• Own client relationships after implementation and build strategic, long‑term partnerships.
• Manage renewal cycles, develop retention strategies, and drive contract extensions.
• Coordinate support activities, handle escalations, and ensure timely issue resolution.
• Identify opportunities to optimize deployed solutions and influence expansion projects.

Required profile

• 2–5 years of experience in Customer Success, Account Management, Support Management, or a similar client‑facing role.
• Background in SaaS, ERP, consulting, or software implementation environments.
• Experience managing international or multicultural client relationships is a plus.
• Empathetic, structured, relationship‑driven, and comfortable with executive‑level conversations.

Required skills

• Hands‑on experience with Odoo (preferred).
• Familiarity with other ERP platforms such as NetSuite, SAP, or Microsoft Dynamics.

What we offer

• Full‑time permanent position with exposure to international customers across the Americas.
• Opportunities to grow within a fast‑expanding global organization.