HR Operations Analyst

About the role

Johnson & Johnson is looking for an HR Operations Analyst in Bogotá to support recruitment and onboarding operations across Latin America. The role covers employee records in the HR information system, new hires and internal employee movements, and managing employee digital files, social security affiliations, employment contracts and hiring documentation in line with local labour regulations and company policy.

Key responsibilities

• Receive, assign, classify, update and process HR cases, including complex and country-specific requests.
• Execute employee lifecycle transactions such as new hires, promotions, lateral moves and demotions.
• Prepare and manage employment documentation, including offer letters, labour contracts and hiring packages.
• Coordinate onboarding requirements, including social security affiliations and registrations with local labour authorities.
• Maintain employee information with a focus on accuracy, completeness, confidentiality and data integrity.
• Monitor case queues proactively and deliver services according to service-level agreements and performance metrics.
• Identify operational challenges and process improvement opportunities, escalating them when appropriate.
• Maintain knowledge management resources and promote the use of HR self-service tools.
• Take part in daily team huddles and ensure compliance with company policies and labour regulations across Latin America.

Required profile

• High school diploma and 1 to 2 years of related professional experience.
• Fully bilingual in English and Spanish; Portuguese is preferred.
• Strong customer orientation and service mindset.
• Sound judgment, discretion, professionalism and confidentiality.