Procurement Operations Analyst, Americas

About the role

DePuy Synthes, part of Johnson & Johnson, is recruiting a Procurement Operations Analyst in Bogota, Colombia. The analyst supports Regional Service Delivery by executing defined Source-to-Pay services for business users and suppliers, processing requests, resolving inquiries, maintaining accurate documentation and data, and supporting preferred buying channels. The role works directly with requestors, suppliers, category teams, Finance, Accounts Payable, master data, Technology and other functions.

Key responsibilities

• Process procurement requests accurately and within service levels, procedures, approval requirements and regional business rules.
• Support requisition and purchase-order creation or modification, buying-channel guidance, supplier onboarding and maintenance, catalog support, contract-process handoffs, invoice or transaction troubleshooting and inquiry resolution.
• Validate request completeness, business justification, coding, approvals, supplier information, supporting documentation and policy alignment.
• Respond to users and suppliers through approved channels, follow up and document case status and resolution.
• Investigate workflow, access, supplier, catalog, transaction or system issues and coordinate with Procurement, Finance, Accounts Payable, Legal, Technology and others.
• Monitor queues, aging, deadlines, data quality and service commitments, escalating urgent or complex matters.
• Prepare routine operational reports and use data to identify trends, repeat issues and improvement opportunities.
• Follow procurement policy, delegation of authority, segregation of duties, privacy, information security and regulatory expectations.
• Take part in process mapping, root-cause analysis, procedure updates, system testing, training, deployment and continuous improvement.

Required profile

• Bachelor's degree or equivalent in Supply Chain, Procurement, Business, Finance, Operations, Engineering, Analytics or a related field is preferred; equivalent experience may be considered.
• Typically 1 to 3 years of experience in procurement, purchasing, shared services, supply chain, finance operations, master data, customer operations or a related environment.
• Strong attention to detail, organization, prioritization and follow-through.
• Fluency in English; additional language relevant to the region is preferred.
• Up to 5% domestic or international travel, depending on business needs.

Required skills

• Working proficiency in Microsoft Excel and standard collaboration and productivity tools.
• Preferred: SAP Ariba, SAP, Coupa, ServiceNow, ticketing tools, contract applications, Power BI or comparable enterprise platforms.
• Preferred: understanding of Source-to-Pay processes and procurement controls, and shared-services, global business services, life sciences, healthcare or regulated-industry experience.