Account Management Partner (Customer Partner)

About the role

Kyndryl is seeking an Account Management Partner to deepen relationships with its largest customers, drive proactive growth, and protect renewal revenue. You will act as a trusted advisor to senior executives, delivering tailored solutions that align with their strategic objectives.

Key responsibilities

• Develop and execute account strategies that increase revenue and improve customer satisfaction.
• Identify, qualify, and pursue new business opportunities within existing accounts.
• Collaborate with sales, solution, and delivery teams to ensure seamless end‑to‑end account management.
• Manage the account P&L, monitor renewal health, and mitigate erosion.
• Build strong pipelines with partners and internal stakeholders to expand scope and capabilities.

Required profile

• Proven experience in managing strategic or portfolio accounts in the technology services sector.
• Strong understanding of external best practices and ability to translate them into customer value.
• Excellent communication and relationship‑building skills with C‑level executives.
• Demonstrated ability to lead cross‑functional teams and drive results.

Required skills

What we offer

• Flexible, supportive work environment that prioritizes well‑being.
• Opportunities to work with AI‑driven insights and cutting‑edge technology.
• Career growth within a global leader in mission‑critical IT services.