Airport and Ground Operations Supervisor

About the role

The Airport and Ground Operations Supervisor leads JetBlue’s airport and ground teams, ensuring safe, efficient, and customer‑focused operations. This leadership position partners with senior management to execute operational strategy, maintain safety standards, and drive on‑time performance.

Key responsibilities

• Monitor and execute safety and security programs to meet federal and local requirements.
• Deliver exceptional service to internal and external customers, handling escalated issues promptly.
• Coach, train, and mentor airport and ground crew members, providing performance feedback and development opportunities.
• Brief crews before each shift, communicating critical information such as maintenance issues or flight cancellations.
• Identify operational challenges and implement improvements to support on‑time performance initiatives.
• Support management in executing operational strategy and assume manager or general manager duties when needed.
• Direct and guide crew members through daily airport and ground processes, including check‑in, baggage handling, boarding, aircraft cleaning, and equipment safety.

Required profile

• Proven leadership experience in airport or ground handling environments.
• Strong understanding of safety, security, and regulatory compliance.
• Excellent communication and problem‑solving abilities.
• Ability to coach and develop diverse teams.
• Capacity to make decisions under pressure and manage escalated situations.

Required skills