Bilingual Customer Service Representative (New-Patient Intake)

About the role

A growing healthcare services organization is hiring a bilingual Customer Service Representative to own the new-patient intake process, from first contact through authorization, onboarding and care coordination. The role is fully remote, Monday to Friday 9:00 AM to 6:00 PM EST, and pays $1,200 to $1,500 per month.

Key responsibilities

• Manage the new-patient intake pipeline, keeping each case moving from initial contact through authorization, scheduling and staffing.
• Follow up consistently with prospective families, track active leads and make sure required follow-ups happen on schedule.
• Explain in-home services and professionally address questions or concerns from families considering other care options.
• Coordinate insurance authorization with billing and monitor cases through approval or denial.
• Once approved, coordinate scheduling and follow up internally so clinical staff are assigned and services move forward.
• Communicate with families, doctors, clinical staff, billing and other stakeholders to gather missing information and resolve issues.
• Take part in video onboarding meetings with families and clinical staff as a professional company representative.
• Use the company's phone and text-messaging systems for outreach and follow-up.

Required profile

• Bilingual: fluent in English and Spanish.
• General work experience is required.
• Persistent and accountable, able to follow up consistently and take ownership of the intake process.
• Confident in conversations with families and clinical professionals, able to handle objections and push cases forward.
• Presentable and organized, able to represent the company on Zoom calls and keep track of multiple leads, insurance steps, schedules and follow-ups.
• Quick learner of the insurance process and workflow; prior sales or insurance experience is helpful but not required.

What we offer

• Salary range of $1,200 to $1,500 per month, with preset salary growth.
• Weekly salary payments.
• 100% work-from-home flexibility.