Bilingual Customer Service Specialist I (CT) – Bogotá
Sutherland · Bogotá
Job description
About the role
We are seeking a bilingual Customer Service Specialist to provide friendly, efficient, and accurate support to our customers in Bogotá. The role involves handling inquiries via phone, chat, or email while maintaining high performance standards.
Key responsibilities
- Support customers via phone, chat, or email, meeting performance goals.
- Own customer issues through to resolution, escalating when needed.
- Document interactions accurately and keep customer information updated.
- Handle sensitive information with confidentiality and care.
Required profile
- B2+ English communication skills (minimum).
- High school diploma or equivalent.
- Ability to multitask and navigate multiple systems efficiently.
- Customer‑focused mindset with strong problem‑solving abilities.
- Attention to detail and accuracy in data handling.
Required skills
- Basic computer skills.
- Experience with CRM tools.
- Proficiency in email and spreadsheet applications.
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Published 3 days ago
Expires 1 month from now
20 views · 0 interested
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Sutherland
Bogotá
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