Business Systems Specialist

About the role

The Business Systems Specialist will support the global Vaisala Environmental Monitoring System (EMS) used across Abbott manufacturing and laboratory sites. Based in Bogotá, the role ensures reliable system performance, regulatory compliance, and effective user adoption.

Key responsibilities

• Serve as the primary contact for EMS users at roughly 80 sites worldwide, handling incident resolution, root‑cause analysis, and Level 2 support.
• Administer user access, configure application settings, dashboards, and reports to meet business and compliance needs.
• Perform routine system maintenance, health monitoring, and troubleshoot sensor and device communications.
• Partner with stakeholders, vendors, and IT teams to support system expansions, deployments, testing, documentation, and implementation.
• Develop and maintain documentation, knowledge articles, and training materials; deliver user training sessions.
• Support validation, quality, and regulatory activities and contribute to continuous‑improvement initiatives.

Required profile

• Bachelor’s degree in IT, Computer Science, Engineering, Business Systems, Life Sciences or related field.
• Minimum 2 years of experience supporting enterprise applications or environmental monitoring platforms.
• Strong analytical, troubleshooting and problem‑solving abilities.
• Ability to work independently in a global, cross‑functional environment.
• Professional proficiency in English.

Required skills

• Vaisala Environmental Monitoring System (EMS) or similar platform.
• User access management and role‑based security.
• System configuration, dashboard/report creation, and health monitoring.
• Software validation, change management, and quality processes (preferred).
• Experience with GxP‑regulated environments and IT Service Management (ITSM) tools.
• Familiarity with generative AI tools for productivity.